We offer several options for customers to get in touch.
1. In-product chat - you can initiate a live chat from within the product.
2. Support email - you can email help@parmonic.com for any support requests
3. Book a time on our calendar.
4. Billing email - for any billing, invoicing questions, please email billing@parmonic.com
5. Phone - (US toll-free) 1877-502-3887
6. Mailing address - 2897 N Druid Hills Rd #430 Atlanta GA 30329, USA
Please note that live support is available during our business hours (US Eastern Time Zone 8 am - 6 pm).
For users not located in the United States, we provide live support in the user's time zone via a scheduled call if the user needs help outside of our business hours.
Our support SLA is 24 hours for standard support requests. For urgent/critical requests, the SLA is 2 hours if a request is received within business hours.