Custom Domain Setup Guide

Customers can configure a custom domain for their account. All Parmonic-hosted landing pages (in the web tab, email tab, and sales enablement) use this custom domain.

Steps to Set up a Custom Domain​

1. Decide on a subdomain you wish to use. Example: videos.acme.com
2. Set a CNAME  record to update your DNS records for this subdomain to point to parmonic.ai

Example:

Record Type:  CNAME
Record Name:  videos.acme.com
Record Value: parmonic.ai

3. Contact Parmonic support with the subdomain. After DNS propagation, Parmonic's IT team will configure your account to use the new subdomain.

Notes​

• The custom domain setting is an account-level setting that all customers share in the account.
• Only subdomains are supported. Apex domains like acme.com  are not supported.
• Customers who want to use an apex domain can:
  1. use CNAME flattening if their provider supports it,
  2. or use a www  subdomain instead, and configure a redirect from acme.com  to www.acme.com
• Once the custom domain is configured on an account, the slug must not be changed.
• For existing customers using parmonic.ai  URLs, parmonic.ai  URLs do not automatically redirect to the custom domain. This can be manually set up on a per-customer basis.

There are two aspects to the custom domain setup:

1. Making parmonic.ai/acme/*  URLs accessible at videos.acme.com/* . This is configured by the customer & Parmonic IT.
2. Making the new custom domain (videos.acme.com ) URLs available in the product. This is configured from the admin area, in the account's Manage tab.

Verifying DNS updates​

To verify if a customer has updated their DNS:

1. Go to Google's DNS lookup tool.
2. Select "CNAME" and type the domain the customer wanted to set up. Example moments.netgear.com .
3. If the "Target" value matches the CNAME value provided to the customer, the CNAME record has been set up correctly. If the values do not match, or you see a "Record not found!" message, the CNAME was not set up correctly or hasn't been set up yet.